Legal

Privacy Policy

Effective date: July 17, 2026

Maple Trades ("Maple Trades", "we", "us", or "our") respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, book a call, join our mailing list, or use our procurement and sourcing services. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL).

1. Who we are

Maple Trades is a procurement and product sourcing business operating from British Columbia, Canada. For any privacy question or request, contact our Privacy Officer at info@mapletrades.ca.

2. Personal information we collect

We only collect personal information that is reasonable and necessary for our services. This may include:

• Contact details you provide, such as name, business name, email address, and phone number.
• Project details you share with us, such as product ideas, design files, budgets, and sourcing requirements.
• Booking information when you schedule a call through our third-party scheduling provider.
• Email address and preferences when you join our mailing list.
• Basic technical information collected automatically by our website, such as general usage data, where applicable.

3. Why we collect it and how we use it

We collect and use personal information only for purposes a reasonable person would consider appropriate, including to:

• Respond to your enquiries and schedule and conduct consultation calls.
• Provide our sourcing, manufacturer vetting, quality control, and logistics services.
• Communicate about your projects, orders, and account.
• Send you the resources and updates you request, where you have consented.
• Meet legal, regulatory, tax, and record-keeping obligations.

4. Consent

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. By providing your information you consent to the uses described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us. Withdrawing consent may limit our ability to provide certain services.

5. Email communications (CASL)

We send commercial electronic messages, such as our newsletter, only where you have given consent. Every message includes a clear way to unsubscribe, and we honour unsubscribe requests promptly. You can also opt out at any time by emailing info@mapletrades.ca.

6. Disclosure to third parties

We do not sell your personal information. We may share it only as needed to deliver our services or meet legal obligations, including with:

• Manufacturers, suppliers, and factories we engage on your behalf, limited to what is necessary to source and produce your product.
• Service providers such as scheduling, email, payment, and logistics partners who process information on our behalf under appropriate safeguards.
• Authorities or advisors where required or permitted by law.

7. Information stored or processed outside Canada

Because sourcing is international, some personal information may be processed or stored outside Canada, including by manufacturers and service providers located abroad. While it is outside Canada, information may be accessible to foreign courts, law enforcement, and authorities under the laws of those jurisdictions. We take reasonable steps to ensure comparable protection through our agreements with these parties.

8. Safeguards and retention

We protect personal information with security safeguards appropriate to its sensitivity, including administrative, technical, and physical measures. We retain personal information only as long as necessary to fulfil the purposes described here or to meet legal requirements, after which we securely destroy or anonymize it.

9. Your rights to access and correction

Under PIPEDA and BC PIPA, you have the right to ask what personal information we hold about you, how we use it, and to whom it has been disclosed, and to request correction of inaccurate information. To make a request, contact info@mapletrades.ca. We will respond within the timelines required by law. We may need to verify your identity before acting on a request.

10. Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer first so we can try to resolve it. You also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

11. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised. Continued use of our website or services after an update means you accept the revised policy.

12. Contact us

Maple Trades, British Columbia, Canada. Email: info@mapletrades.ca.

Legal

Terms of Service

Effective date: July 17, 2026

These Terms of Service ("Terms") govern your use of the Maple Trades website and our procurement and sourcing services. By using our website, booking a call, or engaging our services, you agree to these Terms. Please read them carefully.

1. Our services

Maple Trades provides procurement and sourcing services, which may include manufacturer prospecting and verification, sample coordination, customisation, quality control, contract and price negotiation, and shipping coordination. We act as an intermediary and coordinator between you and third-party manufacturers and suppliers. We are not the manufacturer of any product and do not take title to the goods unless expressly agreed in writing.

2. Fees and payment

Fees for each package are set out on our pricing page. Onboarding and project charges, and any order management fees, are payable as described in your agreement with us. All prices are quoted in Canadian dollars and are exclusive of GST and any other applicable taxes, duties, or third-party costs such as manufacturing, samples, and freight. Promotional pricing, including any launch discount, applies only while offered and to the charges specified.

3. Quotes and estimates

Sourcing quotes, timelines, and cost estimates are based on information available at the time and on third-party manufacturer pricing, which can change. Estimates are not guarantees. Final costs depend on factors such as materials, quantities, specifications, and shipping.

4. Your responsibilities

• Provide accurate, complete, and lawful information and instructions.
• Confirm that you own or are licensed to use any designs, trademarks, logos, or other intellectual property you provide, and that your products do not infringe third-party rights.
• Comply with all applicable import, export, labelling, safety, and consumer-protection laws for the products you sell.
• Review and approve samples and specifications before production proceeds.

5. Third-party manufacturers

We vet manufacturers with reasonable care, but we do not control them and cannot guarantee their performance, product quality, or delivery. Your purchase of goods is a contract between you and the manufacturer or supplier unless we agree otherwise in writing. We are not responsible for the acts, omissions, or products of third parties, though we will use commercially reasonable efforts to help resolve issues.

6. Intellectual property

You retain ownership of the intellectual property you provide to us. You grant us a limited licence to use it only to deliver our services. Content on this website, including the Maple Trades name and logo, is owned by Maple Trades and may not be used without permission.

7. Confidentiality

We treat your project information as confidential and use it only to provide our services, except where disclosure is necessary to engage manufacturers and providers on your behalf or is required by law.

8. Cancellation and refunds

Cancellation and refund terms for each engagement are set out in your agreement with us. Onboarding and project charges cover work performed and may be non-refundable once that work has begun. Nothing in these Terms limits any non-waivable rights you may have under the British Columbia Business Practices and Consumer Protection Act or other applicable consumer-protection law.

9. Limitation of liability

To the fullest extent permitted by law, Maple Trades is not liable for any indirect, incidental, special, or consequential loss, or for lost profits, loss of goods, or manufacturer default. Our total liability for any claim arising from our services will not exceed the fees you paid to us for the specific engagement giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold Maple Trades harmless from claims, damages, and costs arising from your products, your use of our services, your instructions, or your breach of these Terms or of any third-party rights or laws.

11. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. You agree to the exclusive jurisdiction of the courts of British Columbia for any dispute, subject to any non-waivable rights you have under applicable law.

12. Changes to these Terms

We may update these Terms from time to time. The effective date above shows when they were last revised. Continued use of our website or services after an update means you accept the revised Terms.

13. Contact us

Questions about these Terms? Email info@mapletrades.ca.